Return & Refund Policy
Return & Refund Policy
Last Updated: September 13, 2026
At EVGEARX, customer satisfaction is important to us.
We offer a 30-day return and exchange policy for eligible products.
1. 30-Day Return Policy
You may request a return within 30 days from the date your order is delivered.
We accept eligible returns for reasons including:
- Changed your mind
- No longer need the product
- Ordered the wrong product
- Product does not meet your expectations
Products must meet our return requirements described below.
2. Return Conditions
To be eligible for a return, the product should generally:
- Be purchased directly from evgearx.com
- Be returned within 30 days of delivery
- Be in reasonable condition
- Not be intentionally damaged
- Include original accessories and components when applicable
For certain products, additional return requirements may apply.
Products that have been significantly used, damaged, modified, improperly installed, or otherwise made unsuitable for resale may not qualify for a standard change-of-mind return.
3. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during shipping
- Defective
- Missing essential components
- Different from the product you ordered
please contact us at:
Please provide your order number and, when applicable, clear photos or videos showing the issue.
After reviewing the information, we may offer an appropriate solution, including a replacement, replacement parts, repair assistance, partial refund, or full refund.
4. Change-of-Mind Returns
For returns due to personal preference, change of mind, ordering the wrong item, or similar reasons, the customer may be responsible for the return shipping cost.
Original shipping charges, if any, may be non-refundable.
The cost of return shipping will not normally be reimbursed unless required by applicable law or the return is due to an error on our part.
5. Exchanges
Eligible products may be exchanged within 30 days of delivery.
Exchange requests are subject to product availability.
If the requested replacement is unavailable, we may offer another appropriate solution, such as a refund.
6. Return Authorization
Please contact us before returning any product.
Do not send a package to our registered company address unless specifically instructed to do so.
To request a return, contact:
Please provide:
- Order number
- Name used for the order
- Product name
- Reason for the return
- Photos or videos when applicable
After reviewing your request, our customer service team will provide the appropriate return instructions.
Unauthorized returns may not be accepted.
7. Return Address
For security and operational reasons, the return address is not publicly listed as a fixed return address.
The appropriate return address may vary depending on the product, fulfillment location, warehouse, or type of return.
After your return request has been approved, we will provide the applicable return address and instructions.
Please do not ship a return before receiving authorization from EVGEARX.
8. Refunds
Once the returned product has been received and inspected, we will determine whether the return meets the applicable requirements.
If your refund is approved, the refund will normally be issued to the original payment method.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
9. Refund Deductions
Where permitted by applicable law, a refund may be adjusted if:
- The returned product is damaged
- Important components or accessories are missing
- The product shows excessive use
- The product is returned in an unsuitable condition
Any applicable deduction will be communicated as appropriate.
10. Non-Returnable Situations
A return may be refused when:
- The return is requested after the 30-day return period
- The product has been significantly used or damaged
- The product has been modified or altered
- Damage resulted from improper installation
- Damage resulted from misuse or abuse
- Damage resulted from an accident
- Essential components are missing
- The product was damaged after delivery through customer negligence
- The return does not comply with the applicable return instructions
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
11. Warranty Claims
Our 30-day return policy is separate from our 3-year limited warranty.
After the 30-day return period, eligible products may still qualify for warranty assistance when the issue is covered by our warranty.
For warranty claims, please contact:
Please refer to our 3-Year Warranty Policy for complete warranty terms and conditions.
12. Contact Us
For return, exchange, or refund questions:
EVGEARX
Email: service@evgearx.com
Website: evgearx.com
Contact Number:
+86 16675117781
Return/Exchange Address 1:Room 3216, Yuan Yue Y2168, No. 3, Juxin East Road, Tianhe District, Guangzhou, Guangdong, China
Please include your order number when contacting us about an existing order.