Shipping Policy
Shipping Policy
Last Updated: September 13, 2026
Thank you for shopping with EVGEARX.
We are committed to providing reliable shipping and a smooth shopping experience. Please review the following shipping policy before placing your order.
1. Shipping Rates
We offer the following standard shipping options:
FREE SHIPPING ON ORDERS $39.99
Orders with a merchandise subtotal below $39.99 may be charged a standard shipping fee of $5.99.
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Free shipping eligibility is calculated based on the eligible merchandise subtotal after applicable discounts and before taxes, unless otherwise stated.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During holidays, promotional events, or periods of high order volume, processing times may be longer than usual.
3. Delivery Time
Our estimated standard delivery time is:
7–15 Business Days
The delivery period begins after your order has been processed and shipped.
Please note that the stated delivery time is an estimated timeframe and not a guaranteed delivery date.
Delivery may take longer due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Public holidays
- Customs clearance
- Incorrect or incomplete shipping information
- Transportation disruptions
- High shipping volume
- Other unforeseen circumstances
4. Order Tracking
Once your order has been shipped, we will provide tracking information when available.
Tracking information may take some time to update after the package has been handed to the carrier.
If your tracking information has not updated for several business days, please contact us at:
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
If you need to change your shipping address, contact us as soon as possible at:
We will try to accommodate address changes before shipment. However, once an order has been shipped, we may be unable to modify the delivery address.
EVGEARX is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
6. Lost, Stolen or Missing Packages
If the carrier's tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location.
You may also contact the shipping carrier directly.
If you still need assistance, contact us at:
We will reasonably assist with the investigation.
7. Customs, Duties and Taxes
For international shipments, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, such charges are the responsibility of the customer.
8. Delivery Delays
EVGEARX makes reasonable efforts to ensure timely delivery but cannot guarantee a specific delivery date.
A shipping delay does not automatically qualify an order for a refund if the package remains in transit and is ultimately delivered.
If an order is confirmed as lost by the carrier, we will review the situation and provide an appropriate solution in accordance with our policies.
9. Contact Us
If you have questions about your shipment, please contact:
EVGEARX
Email: service@evgearx.com
Website: evgearx.com
Contact Number:
+86 16675117781
Return/Exchange Address 1:Room 3216, Yuan Yue Y2168, No. 3, Juxin East Road, Tianhe District, Guangzhou, Guangdong, China
Please include your order number whenever possible so we can assist you more efficiently.